Last updated: 4/11/25
Welcome to Firebox Photography. By using our website or placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. About Firebox Photography
Firebox Photography (“we,” “our,” “us”) offers original photographic prints and products featuring our photography, available to order online within the UK.
Our products are printed and shipped via Printful, a trusted print-on-demand partner. Payments and transactions are handled securely through Wix Payments or PayPal.
2. Products & Availability
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All products are made to order and printed individually using high-quality materials.
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Colours may vary slightly from how they appear on your screen due to display differences.
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We reserve the right to update or remove products and prices at any time.
3. Ordering & Payment
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Orders are processed once full payment is received.
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You’ll receive an order confirmation by email.
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Payments are securely handled through Wix Payments or PayPal — we never store your card details.
4. Delivery
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Most orders are fulfilled and shipped directly by Printful.
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Please allow 7–14 days for production and delivery, depending on the item.
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Delivery times may vary during busy periods or due to courier delays.
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If your order hasn’t arrived after 14 working days, please contact us at [your email address].
5. Returns & Refunds
Because our products are made to order:
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We can only accept returns for faulty, damaged, or incorrect items.
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Please contact us within 7 days of receiving your order if there’s a problem.
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Include your order number and a brief description (and photo if possible) of the issue.
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Replacement or refund options will be discussed once we review the case.
We cannot offer returns or exchanges for items ordered in the wrong size, colour, or design unless the product is defective.
6. Copyright & Image Use
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All images and designs on this website are the exclusive property of Firebox Photography.
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No photographs, text, or designs may be copied, downloaded, or used without prior written consent.
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Purchasing a print or product does not grant any rights to reproduce or distribute the image.
7. Privacy
Your privacy is important to us. Please see our Privacy Policy for details on how we handle your personal information.
8. Limitation of Liability
We make every effort to ensure product descriptions and images are accurate. However, we cannot be held liable for minor variations or delays beyond our control. Our total liability shall not exceed the total price of the product purchased.
9. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: [your email address]
Address (optional): [your business or correspondence address]